Thinking of setting up a plumbing business? With trade professionals in constant demand, it could be a lucrative career choice if you do it right. In this article, we’ve outlined five of the most important aspects to setting up and running a successful plumbing company in the UK.

Five crucial tips for a successful plumbing business

  1. Build strong relationships

When you start a new business, much of your earliest trade will stem from personal recommendations, including those from your existing network.

It’s hard to build a solid and varied client base from scratch, so you’ll need to rely on your friends and professional contacts to help point you in the right direction. You should also use both traditional and contemporary marketing methods to advertise your services and get your name known on a local level.

  1. Get qualified

Next, being able to demonstrate your professionalism is key in any industry but will play a significant role as a plumber. If you’ve taken an accredited plumbing course or studied at college, make sure you’ve got the certificates to prove it.

Building on your theoretical knowledge is vital too since most of your prospective clients will be more likely to trust you if you can prove your experience. That’s why securing genuine clients as early as possible will prove fruitful in the long run.

  1. Carry out quality work

Whether it’s replacing simple parts or undertaking complex repairs, knowing your trade inside and out is crucial. While it’s something that comes with time and experience, you should be able to quickly identify parts and equipment and their appropriate uses, too.

For example, it should come naturally to know that thread lock adhesive keeps hardware firmly in place, suitable for lightly oiled or metal pipe fittings. If you’re using heavy equipment like

power tools or pipe wrenches, you should know how and when to wear the correct PPE.

  1. Be conscientious

Being a successful tradesperson relies on your ability to understand the best way to work for your clients on a case-by-case basis. You need to learn how to prioritise, how to communicate effectively, and how to manage your time in a way that works for your clients too.

Handling complaints and critical customer feedback is also an inevitable part of working as a plumber. How you deal with feedback will determine the likelihood of future recommendations for your company, so you should insist on giving timely responses – no matter how busy you are.

  1. Work transparently

Lastly, keeping pricing clear and simple for yourself and your customers is essential. For example, if you charge a flat fee for a call-out, make sure potential customers know upfront before you arrive.

Or, if you have other plumbers working under your name, make sure that they follow the same rules and protocol used across the team. If you or another plumber spot extra work that needs doing while on a job, you need to tell the client immediately. Never charge for more work unless the customer has approved it.

With the ability to foster strong relationships and work with integrity, your plumbing business will fly. Never underestimate the importance of personal recommendations, as these could keep your business strong.

Comments are closed.